Last updated: 15 June 2026
Terms & Conditions
About these terms
By using Memoist you agree to these terms. If you don't agree, please don't use the service. We may update these terms from time to time; we'll tell account holders by email at least 14 days before any material change takes effect.
What Memoist does
Memoist lets you make a shared audio card — a group of friends, family, or colleagues each record a short voice message which gets bundled into one card you can share with the person it's for. Card owners create the card and invite others to contribute; contributors record up to 30 seconds; the recipient opens the card and listens.
Who can use Memoist
Memoist is for adults and older teenagers. You need to be at least 16 years old and have a Google account; by signing in you confirm both of those things are true. Memoist is not intended for children under 16, and we don't knowingly let anyone under 16 create cards, contribute clips, or hold an account. If you believe someone under 16 is using Memoist, please email privacy@memoist.net and we'll close the account.
Your account
You're responsible for everything that happens under your Google account. Keep your Google account secure. Let us know if you think someone else has used your account on Memoist.
What you can put on Memoist
The short version: be decent. The longer version: don't upload, contribute, or send anything that is:
- illegal, threatening, harassing, defamatory, or hateful;
- infringing someone else's copyright, trade mark, or other rights;
- sexually explicit material involving minors, ever;
- spam, malware, or attempts to compromise the service or other users;
- impersonating someone you're not.
If you own a card, you're responsible for the content people contribute to it. You can remove any clip on your card and block contributors from adding more — that's what the "Manage clips" controls are for.
Our rights
We can remove any content and suspend or close any account that breaks these terms, that we reasonably believe is being used for harm, or that we've received a credible complaint about. We'll try to tell you why where we can.
Service availability
We do our best to keep Memoist working, but we don't guarantee any specific level of uptime or that the service will be free of bugs or interruptions. We may change features, take the service offline for maintenance, or discontinue it entirely with reasonable notice.
"As is"
Memoist is provided "as is" without warranties of any kind beyond those that can't be excluded under UK law. We don't guarantee the service will meet any particular need you have for it.
Our liability
To the maximum extent the law allows, our total liability to you for any claim arising out of or in connection with Memoist is limited to the greater of £100 or the total amount you've paid us in the twelve months before the claim arose.
Nothing in these terms limits liability that can't be limited under UK law — most importantly, your statutory rights as a consumer and our liability for death or personal injury caused by our negligence or for fraud.
Things outside our control
We're not responsible for problems caused by things outside our reasonable control — your internet connection, your browser, Google's authentication being down, AWS having a bad day, and so on.
Payments and credits
Creating a card uses one card credit. Your first credit is free when you sign up; after that, credits are sold in packs through our payment provider, Stripe. Credits never expire, are tied to your account, and can't be transferred. A credit is used when you create a card and isn't returned if you later delete that card. None of this affects your statutory rights — if something's gone wrong with a purchase, email hello@memoist.net and we'll sort it out.
Ending things
You can stop using Memoist any time. You can delete your account from your dashboard, which removes your personal data within 30 days. We can end your access if you've broken these terms.
Governing law
These terms and any dispute relating to them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.